› Tel

GDPR case
management software

Pan-European support for all individual rights introduced by GDPR as well as security incidents and data breaches

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On-Demand GDPR Case Management

iCasework’s on-demand GDPR case management solution has been designed specifically to manage and report on cases where consumers exercise a right under the General Data Protection Regulations (GDPR) as well as supporting the management, analysis and notification of security breaches.

The solution provides workflows to manage individual rights including:

  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • And security breaches

Integration

Rest API

From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format optimised for smartphone and tablet users.

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Email API

Auto-associate incoming customer communications and attached content with existing cases as well as create new cases entirely via e-mail. Assigned caseworkers are alerted and e-mails can be sent directly to teams with ease.

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Single Sign-on

We provide single sign-on both for caseworkers and customers over either SAML v2.0 or an OpenId Connect compatible identity providers.

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Features

Case Management

Everything you need to take control and stay on top of your organisation's data protection management, enabling case handlers to work collaboratively, efficiently and effectively.

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Identity Verification

Seamless integration of customer identity processes into case management workflows. Support multiple means of customer identity verification, such as phone, e-mail, document attachment, SMS and post.

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Secure Data Delivery

Remain GDPR compliant by controlling access to sensitive data. Built-in data delivery processes allow customers to securely access password-protected content while avoiding the risk of data transfer outside the system.

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Analysis & Reporting

Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.

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Trusted by organisations globally to handle millions of cases per year

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Start taking better control of data protection today

  • Expertise from acknowledged GDPR case management thought leaders
  • Consultative approach to solving your specific problems
  • Easy to use and secure with powerful integration features for rapid roll out