Data Privacy case
management software
Global support for data privacy case management including security incidents and data breaches
Book Demo ›
Global support for data privacy case management including security incidents and data breaches
Book Demo ›iCasework’s on-demand Data Privacy case management solution has been designed specifically to manage and report on cases where consumers exercise a right consumers exercise a right under Data Privacy laws and regulations including security incidents and data breaches.
The solution provides workflows to manage individual rights including:
From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format optimised for smartphone and tablet users.
Auto-associate incoming customer communications and attached content with existing cases as well as create new cases entirely via e-mail. Assigned caseworkers are alerted and e-mails can be sent directly to teams with ease.
We provide single sign-on both for caseworkers and customers over either SAML v2.0 or an OpenId Connect compatible identity providers.
Everything you need to take control and stay on top of your organisation's data protection management, enabling case handlers to work collaboratively, efficiently and effectively.
Read more ›Seamless integration of customer identity processes into case management workflows. Support multiple means of customer identity verification, such as phone, e-mail, document attachment, SMS and post.
Read more ›Remain compliant by controlling access to sensitive data. Built-in data delivery processes allow customers to securely access password-protected content while avoiding the risk of data transfer outside the system.
Read more ›Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.
Read more ›
© Civica 2019
