GDPR case
management software

Pan-European support for all individual rights introduced by GDPR as well as security incidents and data breaches

On-Demand GDPR Case Management

iCasework’s on-demand GDPR case management solution has been designed specifically to manage and report on cases where consumers exercise a right under the General Data Protection Regulations (GDPR) as well as supporting the management, analysis and notification of security breaches.

The solution provides workflows to manage individual rights including:

The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
And security breaches

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Integration

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Features

Everything you need to take control and stay on top of your organisation's data protection management, enabling case handlers to work collaboratively, efficiently and effectively.

Seamless integration of customer identity processes into case management workflows. Support multiple means of customer identity verification, such as phone, e-mail, document attachment, SMS and post.

Remain GDPR compliant by controlling access to sensitive data. Built-in data delivery processes allow customers to securely access password-protected content while avoiding the risk of data transfer outside the system.

Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.